Introduction
Kaizenway Consulting Inc. (“KaizenWay,” “we,” “us”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit this website (including related web properties that link to this policy) and when you contact us through the site.
Scope
This policy applies to information collected through our website and related online intake or contact flows. Services delivered under a separate contract may be subject to additional or different confidentiality terms in that agreement.
Information we may collect
Depending on how you interact with us, we may collect:
- Contact and inquiry details you provide in forms (for example, name, email address, phone number, industry, and message context).
- Communications you send to us and our responses.
- Technical data such as IP address, browser type, device type, general location derived from IP, and pages viewed, collected through logs, cookies, or similar technologies where used.
How we use information
We use personal information to:
- respond to inquiries and schedule discovery discussions;
- operate, secure, and improve the website;
- comply with law and protect our rights and the safety of others; and
- with your consent where required, send follow-up communications about our services.
Legal bases (where applicable)
Where Canadian privacy law requires a legal basis, we rely on consent (for example, when you submit a form and agree to be contacted), our legitimate interests in operating and securing our business, and compliance with legal obligations.
Sharing of information
We do not sell your personal information. We may share information with service providers who assist us (such as hosting, email, or analytics) under contractual obligations to protect data and use it only for our instructions. We may disclose information if required by law or to protect KaizenWay, our clients, or the public.
Retention
We retain personal information only as long as needed for the purposes above, including to resolve disputes and meet legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the information and our relationship with you.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.
Your choices and rights
Depending on applicable law, you may have the right to access, correct, or delete certain personal information, or to withdraw consent where processing is consent-based. You may also have the right to lodge a concern with a privacy regulator. To exercise these rights or ask questions, contact us through the options on our homepage. We may need to verify your identity before responding.
Cookies and similar technologies
If we use cookies or similar tools, they help the site function, understand usage, or improve experience. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
Links
Our site may link to third-party sites. We are not responsible for their privacy practices. We encourage you to read their policies.
Children
Our website is not directed at children under the age where parental consent is required in their jurisdiction. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Material changes may be communicated through the site or other appropriate means where required.
Contact
For privacy-related requests or questions, please reach out via the contact options on our homepage.